I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
The Refinerie has partnered with global merchants and artisans from places such as Thailand, Tibet, China, India, etc. Since, we ship directly from our partners in these countries, you item may take up to 4 weeks to arrive.
If you have a multi-item order, each item may be shipped from different international warehouse, depending on which one has them available the fastest.
U.S orders will be shipped via USPS & UPS and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 - 20 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking details for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after placing it, for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
OH NO, I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with additional padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mis-handling.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)